Help and support
Send a clear written complaint to the published AFX Markets email address so the issue and requested outcome can be reviewed.
Use the subject “Complaint” and provide your name, a safe account reference where relevant, the date and time of the events, a factual chronology, relevant order or transaction references, supporting documents, the impact, and the outcome you are seeking.
Retain a copy of the complaint and attachments. Add later information to the same correspondence thread so the sequence remains clear. Do not include passwords, one-time codes, full payment-card details, or unrelated personal documents.
The company and regulation page links to the Mauritius Financial Services Commission register. Any external escalation option depends on the nature of the issue and the current rules that apply, so check the regulator’s official information rather than relying on a generic website summary.